This paper explores the strategic, operational, and technological issues that are addressed by rugged mobile solutions for maintenance and service managers. The role of rugged mobility in overhaul, service and maintenance operations has become a major competitive factor as fleet operators -- along with automotive, aerospace and other large equipment manufacturers -- seek to: • Improve relationships with customers by accelerating repair operations in order to return products back to productive use; and • Elevate the productivity of mechanics and other technicians who are increasingly under pressure to do more work with fewer human resources in less time at lower cost.